Platform
The insurance-native operating system. From conversation to correction, in one shift.
Telegento captures every call, structures it into evidence, routes it to the right role, and compresses the time between a pattern emerging and leadership correcting it.
The operating loop
Four steps. One loop. Tightened until drift can’t compound.
Conversations
Every call enters the system. Captured, transcribed, and structured into a queryable evidence layer. No sampling, no manual tagging, no gaps.
Structured signal
Transcripts become evidence: dispositions, objections, compliance flags, revenue indicators, and coaching signals — extracted automatically.
Evidence-linked action
The signal routes to the right seat. Managers see coaching queues. QA sees compliance flags. Leadership sees operating trends. All grounded in the same transcript evidence.
Same-shift correction
Interventions happen while the pattern is still live. Weekly becomes daily. Daily becomes same-shift. The loop tightens until drift can’t compound.
Core surfaces
Seven surfaces. One corrected evidence layer.
Each surface serves a different operating decision. All draw from the same underlying truth — the full-call transcript evidence that Telegento structures automatically.
Workbooks
Cohort control, enrichments, and transcript-backed analysis. Build filtered cohorts from any combination of call metadata — date, agent, disposition, product, duration. Then investigate with full transcript access.
Sales Floor
Recoverable-call routing for sellable loss and follow-up risk. Calls with quotable intent that ended without a bind surface in managed recovery queues. The floor sees what’s still warm.
Coaching Hub
Prioritized manager queues with transcript-backed next actions. Team leads stop hunting for the right call and start every morning knowing exactly who needs intervention and what the evidence already proves.
Scorecards
Evidence-first QA across every call, not a sample. Compliance flags, performance indicators, and quality signals scored systematically. Replace sample-based audits with full-coverage intelligence.
Agent Report
Quote-backed strengths, gaps, and follow-through. Each agent’s coaching artifact is grounded in their actual words, not secondhand summaries. Managers coach with receipts.
My Scorecards
Agent-facing accountability on the same corrected truth set. Producers see their own performance trends, coaching feedback, and scorecard history. No surprises in the one-on-one.
My Team
Team-level visibility for managers. See every agent’s performance trends, coaching history, and operating patterns in one view. Know who needs attention before the quarterly review surfaces it.
Economic levers
The four mechanisms that move margin.
These levers compound. Revenue recovery and management compression reinforce each other. QA leverage and operating speed multiply the effect. The gain is structural, not incremental.
Revenue recovery
Sellable calls that die without a bind become visible and recoverable. Not new demand — value recovery from demand already bought.
Management compression
Pattern-first queues replace random call listening. The same management layer supervises more effectively without linear headcount scaling.
QA / compliance leverage
Full-coverage scoring replaces sample-based audits. The cost structure of QA changes, not just the process.
Faster operating loops
Intraday signal compresses the gap between detection and correction. Margin is protected by speed, not perfection.
Trust architecture
An operating system earns trust by showing its work.
Every score, recommendation, and routing decision traces back to transcript evidence. Agents trust it because they can verify it. Leadership trusts it because the audit trail is immutable.
Append-only provenance
Transcripts and scorecards are never overwritten. Corrections create new versions. The audit trail is immutable.
Quote-backed evidence
Every coaching recommendation, compliance flag, and recovery routing traces to a specific transcript quote.
One truth set
Every surface draws from the same corrected evidence layer. What leadership sees is what the floor sees.
No black-box scores
Scorecards explain their reasoning. Agents and managers can trace every score back to the transcript evidence that produced it.
The platform is live. The proof is in production.
See the operating loop on your data. A guided demo walks through every surface, with real agency evidence underneath.